Privacy Policy

Last updated: January 2025

Suadhan Hotel ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Make a reservation
• Check in to our hotel
• Contact us with inquiries
• Subscribe to our newsletter
• Participate in surveys or promotions

This information may include: name, email address, phone number, postal address, payment information, passport or ID details, and preferences.

How We Use Your Information

We use the information we collect to:

• Process and manage your reservations
• Provide and improve our services
• Communicate with you about your stay
• Send promotional materials (with your consent)
• Comply with legal obligations
• Prevent fraud and enhance security
• Analyze and improve our operations

Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers who assist in our operations (payment processors, booking platforms)
• Law enforcement or regulatory authorities when required by law
• Business partners with your explicit consent

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

Cookies

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser preferences. Please note that disabling cookies may affect website functionality.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.